Effective: 9 August 2026
Because report credits are digital services, an order cannot normally be cancelled after a credit has been used to start or generate a report.
If you are charged more than once for the same order, credits are not delivered after a successful payment, or a paid report cannot be generated because of a verified platform error, contact us within seven days of the transaction. We will investigate and, where appropriate, restore the credit or issue a refund to the original payment method.
Approved refunds may take the payment provider or bank approximately 5–10 business days to appear. Nothing in this policy limits rights available under applicable Indian consumer law.
Questions about this policy?
Contact ReraDekho and include your registered email and any relevant project or transaction reference.